Who are our competitors?

I don’t really consider a local handyman who does good work in Tuttle a competitor. Why is that? The reason is that yes, I am a handyman, but I am trying to build something bigger here. I actually consider a good honest handyman doing work in Tuttle an asset. If he, or she, does great work then I want to one day be in a position to divert customer demand to he…or she. That said, I consider myself more of a project manager than a true handyman. I want customer service to be the forefront of my operation.

Why do you consider yourself more of a project manager than a handyman?

When you first call or email me, I want to set a great first impression. I will be professional and listen intently to your problem and discuss possible solutions. If the issue requires further investigation, then I will professionally set up an inspection to gather more information to better quote a price. Once a quote is created, I will contact yourself with the details and answer any questions that you may have. We will schedule the service visit and I will be there unless a catastrophic emergency happens. In any case, I will keep you informed if there are any last-minute issues. Once I arrive, I will give you a short brief on the work that I will be doing and once again ask if you have any questions or comments. The service that I provide will be done efficiently with an eye for detail. When I complete the service call, I will debrief you on the work that I completed and any other “good to knows”.

When I quote a price, I will do my best to keep to that quoted price. However, issues do arise, and unexpected things do happen. If the price of a job goes up due to an unforeseen issue, then I will inform you of the price increase immediately. I know that you work hard for your money, and you probably didn’t budget for an increase in price. The least that I can do is let you know what the new price will be so we can come up with a new game plan.

If someone other than myself comes to your house to do the work, then they will be briefed on how I do business. I will make sure that they are professional. If there are any issues, then I will intervene and resolve the situation.

When the work is complete, I hope that you take the time to fill out work completion survey. These surveys are immensely important to the health of TuttleHandyman.com. For comments that are critical to service provided, we will look at the comments and see how we can improve as a company. For the comments that praise the work that we provide, I use these surveys to reward my employees for their dedicated work provided.

Is Angi or Homeadvisor your competition?

That is a great question! I would say no initially, but in the long term yes. Initially I may partner with these two companies to get my brand out there. These two companies pay large sums of money on search engine optimization and advertising. Why wouldn’t I initially tie into that to get my name out there. What these companies don’t do well is customer service and contractor vetting. In my investigation of Angi and Homeadvisor, they have a computer automation process that lines customers up with potential tradesmen. Many times, these jobs are misaligned and lead to bad experiences for the customer and the handyman. Both of these companies don’t have company personnel in the area who can help negotiate the best fit. At best, you might be talking to someone from the Midwest United States and at worse you could be talking to someone in a call center in India.

I want to know you. I want to say Hi to you in the supermarket or ask about your family. I want the company to have the feel of family. Angi and Homeadvisor cannot provide this because they are not local. This is why my model is superior to theirs. They might make more money than me year over year, but I will solve more problems than them locally.

When you contact either of these two companies, they charge their tradesmen a lead fee just for the lead. Sometimes it is a bad lead, or the lead doesn’t convert into a job. Either way, the tradesman has to pay for the lead and these lead fees get passed on to the customer. Potentially, a contractor could get 4 leads and only win one job that results in lead fees up to $100. So now, that $100 gets passed on to the customer. Is that the right thing to do….probably not….but it happens.

What I do when you call is take the job myself and charge no lead fee. If I cannot do the job for some reason and need to recommend a contractor, I take your information and come do job inspection if needed. I then get up to three bids from my 4+ star contractors. After I collect the bids, I will call you back and go over them with you. We will discuss price, schedules, right fit, and work quality. If you choose to proceed, I will schedule the contractor for your job. When the job is complete, I will inspect the work and collect a job completion survey. I do all this for 10% of the price of the job or $25…..whichever is less.

Is TuttleHandyman.com a local company?

Yes, we are. If you read the about us page, you find out that I live in Tuttle and have no plans of moving. I love it here and want to improve the community. My kids go to school here and I really think that this community is special. If it is important to you that your money stay local and support local people, then this is the company for you.

What is going on in the world?

With every post, I put a small paragraph about what is going on in the world. Right now, gas prices and inflation are wreaking havoc in families across the United States. People are having to make choices that they haven’t had to make before like to buy gas or food. Make no mistake, this is being done to us intentionally. Things are bad and they are going to get worse. You have to get politically active if you want to change things. This is probably a change from how you have lived your life previously. This is doubly heart breaking since Oklahoma is an oil/gas state and our State’s top economic producing industry has been stymied while prices have been increased across the board. All I can say is to hang in there and take care of each other as best you can.

Will things get better if we transition to electric vehicles? Honestly, I cannot say but I will tell you that most electric vehicles are financially out of reach for the masses. The more people who buy electric vehicles and charge them on our grid, the more likelihood of us experiencing high electricity prices and rolling blackouts. What gives?

Don’t get me wrong, I am not anti-electric vehicle. I just think that people should be informed about what they are getting into. I came across this informative article that points out some of the downfalls: Is it ethical to purchase a lithium battery powered EV? In addition, there are two good videos that the article links to.

I’ll leave you with this, just work hard and treat people right and the rest should take care of itself. Have a blessed day!